Below you will find a list of our most frequently asked questions.
1. So What Exactly Do You Do? Simple, we match songs to special moments.Our services are heavily based on those that have little-to-no idea or direction of what songs they want for their events or just want us to add on to the songs they already have. What we do is help those that don't have something already established in their hearts to establish something that matches their needs and roll with it. A Bride may contact us requesting song selections for her Grand Entrance Down the aisle, Her Father-Daughter Dance, Cutting of the Cake and her Bouquet Toss. A Groom may contact us requesting song selections for his Mother-Son Dance or Removal of the Garter. Family Reunion planners have requested that we put together song selections for their Souvenir CD or a Powerpoint Presentation Slide Show. Folks planning Bridal or Baby Showers have requested us to provide song selections for their Games based on certain themes. Endless moments, but we have the perfect song choices for you to get you on your way! [We highly discourage those who already have a good idea about specific songs they want for their special moments to utilize our services. Only because it is often difficult for one to sway themselves from what they know and love; if you already know what you want, just go with it because it's from YOUR heart. For example, a lady walks into a beauty salon with her heart set on a specific hairdoo to complement her beautiful long hair. The beautician convinces her to get a haircut and go with a trendy short bob because all the modern women are sporting it. The woman takes the beauticians advice and is okay for the first day. She wakes up the next morning with severe case of regret and buyers remorse because she didn't go with what was originally in her heart.] Unlike a beauty salon visit, a once-in-a-lifetime event can't be revisited. We'd love to work for you, but before you pay the upfront fee, make sure you truly need our services.
2. WHAT TYPE OF MUSIC DO YOU OFFER (GENRES)? With our meticulously crafted catalogue of Thousands of songs, we take pride in the task of handpicking songs for our adored customers. We specialize in Easy Listening, Hot AC, Urban Contemporary, Motown, R&B, Slow Jams, Old School R&B, New Jack Swing, Hip Hop - with sprinkles of Classic Oldies and popular songs from a variety of other Music Genres below dating from 1940's - 2010's.
3. I Have My Set List Of Songs for My Moments but am Debating on Which Songs to Use. Can I Use Your Professional Expertise to Help Make My Mind Up For Me? Okay. We can and would love to do that. You provide your list of song choices and we will discuss them with you and assist with helping you to make the best decision based on our in-depth knowledge of the context and lyrics of the song(s). This is our Final Decision-Maker Service. You provide us with the list of songs you are debating for your moments. We will set up a discussion time. We will decide your song within that discussion time. Please visit our Services Page and Click "Final Decision Maker" Option.
4. How Do I Order Services? Please visit our "Order Process" page which highlights the simple steps based on your desired service.
5. Do You Physically Put the music tracks onto a CD and mail the CD to me? We are your Professional Song Advisors. We develop and provide you with the best song suggestions based on your vision. We will e-mail you your custom list of songs corresponding to what you ordered. Your DJ should provide you with services of Burning your music to a CD or developing your MP3 tracks.
6. So what's the point of your services? Simple. Time, Knowledge, Commitment and Convenience! -TIME Let's face it, Most people don't have the patience it requires to listen to your needs and then explore thousands of song choices that fit perfectly within your vision. We save you the time of stressing and losing sleep over this. We know you have more important things to do. We do the work for you; only difference with us is that we don't consider this work, we consider it FUN! -KNOWLEDGE Your average person doesn't have detailed lyric-based knowledge of thousands of songs off the top of their heads. They have no clue where to begin; henceforth, the anxiety kicks in. Our job is to eliminate that anxiety by providing you with songs that suit your vision. -COMMITTMENT We love what we do; it excites us. We have a passion for music and it's role in people's lives. Passion yields self-motivation. Therefore, we are naturally committed to what we do. We are excited to match songs to your vision. -CONVENIENCE It takes the average person planning a wedding or big event months to deliberate on the perfect song for that perfect moment. We specialize in song matching. After a one-time consultation with you, it only takes us 1-2 days. We do the work for you. Sure, your DJ can make a recommendation, but he/she will most likely not want to take the time to consult and song match multiple songs for you. Most DJ's want their customers to make it easier on them by just handing them the list of songs and telling them when to play them. Your friends and family may offer suggestions but more than likely their suggestions will reflect their personal taste in songs, not yours. In a nutshell, we provide you with the necessary list to hand your DJ; we make it easier on you and your DJ.
7.WHAT'S YOUR TURNAROUND RATE? HOW SOON WILL I GET MY LIST OF SONGS or MY SAMPLE ORDER OF EVENTS TIMELINE? List of Songs: 1-2 Business Days from the date of consultation. Sample Order of Events Timeline: 1 Business Day from the date of purchase.
8. PAYMENT ARRANGEMENTS? We only accept Credit or Debit card via Paypal. All orders must be paid upfront before services are rendered.
9. WHY UPFRONT PAYMENT? For starters, most of our customers request to pay upfront due to how exceedingly small our fee is (makes it easier on them because it's one less payment they have to worry about in the midst of planning their event). Similar to an Event Planner or Photographer (98% less than what they charge), our services are intangible. Meaning, our services are our ideas being implemented into something that benefits our customer. The ideas ARE the service; ideas take time to develop. Upfront full payment guarantees you that we are fully vested into your project. As a customer, you are entrusting us as the professionals to come up with your musical playlist based on our professional knowledge and ideas. Our job is to match your vision to a song and deliver our list of songs to you. We take our obligation seriously and spend valuable time constructing song ideas that best meet your needs. Our services fees are also very small and there is no processing fee charge for sales.
10. WHAT IF I PAY THEN DECIDE TO CANCEL ORDER BEFORE COMMENCEMENT OF SERVICES? You are entitled to a full refund minus a 5% processing fee for the reversal. Refunds typically take 5-7 business days to complete. Cancellation processing fees are charged to cover credit card company processing fees for initial transaction plus refunds/reversals.
11. WHAT IF I DON'T LIKE THE SERVICES PROVIDED (My Ideas Were Better)? We have a 99% satisfaction rate. Our services are heavily based on those that have little-to-no idea or direction of what songs they want for their events. We highly discourage those to utilize our services who already have a good idea about specific songs they want. Only because it is often difficult for one to sway themselves from what they know and love. If you already have a personal connection to the songs already embedded in your head and in your heart; we urge you to move forward with those songs. We are also human and understand that sometimes others for one reason or another may not be fully satisfied the first go round. For this reason, we provide all customers with a Proof of songs based on their moments discussed + 5 BONUS Substitute Songs. Essentially, similar to a Photographer, a majority of the weight of our service fees leans on our professional ideas, consultation and service time. The delivery of the songs is the added bonus. Once Service Time has Commenced, No Refunds can be provided.